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IT has become an integrated part of every business environment, number of devices has grown, the diversity of the devices has grown as well; in same time the demand for better workforce productivity gets higher each day.
In order to allow maximum efficiency of your workforce flexible end user device management is critical.
We have a highly experienced and trained team to help you streamline procurement, improve asset utilization, and strengthen management control of your end user devices.
We offer you support for the entire lifecycle management of your end user devices, starting from consultancy for the best solution, procurement, installation, ending-up with inventory tracking, technology refresh, managing of the software licensing.
You can rely on our engineers to design and implement secure network access to your corporate end user devices. We tailor the security solutions to your requirements incorporating end device anti-virus and firewall solutions. We build multivendor solutions in order to provide you the best price/performance ratio.
We can build an infrastructure from zero to meet your requirements or we can review the current environment and design a solution which best preserve your previous investment as well.
We scale our services to your business needs in order to provide you the required response time and lower the total cost of ownership. We provide incident resolution with fast response and remediation time starting from 8x5xNBD (8h per day, 5 days per week, next business day response/remediation) ending-up with 24x7x2 (24h per day, 7 days per week, 2h response/remediation).
We offer a service that delivers the best possible performance from your infrastructure with guaranteed uptime and resilience.
Being a multinational company we can offer you the same on-site, high-level quality support for all of your offices in the region.
In order to provide you a high level of quality our team undertakes:
- Constantly training and adapting to the industry tracks
- Keeping an open mind regarding new emerging technologies
- Having an well established support structure with 3 levels of support
- Having well defined case escalation procedures that ensure that critical problems are addressed by the most experienced Kernel system engineers in a timely manner
- Using the best practices of the industry and the recommendations of the vendors
- Having a very strict quality oriented approach
- Following our corporate culture and procedures
Benefits:
- Standardize your IT environment
- Increase employee productivity by minimizing compromised performance and outages
- Eliminate the need to setup and maintain a costly, complex internal support structure
- Increase the quality of the help desk service and decrease the time needed for the support to be performed
- Improve cost control with predictable monthly costs
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