Kernel Control

The business needs have changed; the ways how the businesses are made and driven have changed, the ways how we interact with clients, partners and coworkers have also changed; network connectivity is something that you must have in order to remain competitive on the market.

Entrust your company’s IT infrastructure development to our professional engineering team and continue your focus on your core business.

We have a team of industry certified and experienced engineers to help you in developing of your network infrastructure.
Services that we provide cover the entire network lifecycle; we can assist you in all the network development phases starting from assessment of your needs, design, implementation and ending up with optimization and support for the implemented solutions.

Services provided:

1. Assessment – each project implementation with Kernel Control starts with the assessment of your needs. Our engineers are here to discuss with you and to understand your business needs, growth and development in order to provide you with the best suited, flexible, available and secure IT solution.
2. Design – we have experienced and certified team of engineers, we use our methodology and worlds best practices in order to build the design of your network.
3. Implementation – each step in the implementation phase is planned in advance in order to aid the smooth implementation and minimal downtime of your network infrastructure. We use our comprehensive lab equipment capabilities, covering all the technological areas (routing, switching, IP telephony, Security, Wireless), to build equivalent pilot networks and make off-line all the necessary tests, proof of concepts etc. Our engineers will perform the equipment installation, configuration and the preliminary tests in accordance with your needs and the documents from the design phase.
4. Optimization – our engineers will continue to monitor your network infrastructure to help you optimize its performance, reliability and predictability.
5. Technical Support – we can provide you with a professional technical support for the already implemented network infrastructure solutions.
   Support can be performed based on the following schedule:
   1. From: (8x5xNBD) – 8h per day (09-17), 5 days per week, NBD response/remediation time
   2. Up to: (24x7x2) – 24h per day, 7 days per week, 2 hours response/remediation time
   3. Regional coverage from our offices in Bucharest and Skopje
   4. Based on your company’s requirements we can customize our support package to better respond to your expectations and needs
6. Warranty Extension - Since our company has a technical support contract signed with Cisco Systems, we have the ability to provide advanced services to our customers:
1. Fast replacement of defective parts - in order to safeguard your investment
2. Large stock of spare parts and equipment - in order to timely provide the required services

1. Predictability – by using a proven design methodology and our engineering team with wide experience in the IT field and world recognized certifications
2. Availability– by using the best technical solutions
3. Cost effectiveness:
1. by customizing and tailoring each design to the specific needs of the client
2. by effectively using our experienced project managers
3. by using our regional support centers in order to ensure that you receive the same level of quality at an affordable cost
4. Preemptive approach in order to timely mitigate serious network infrastructure problem before they strike the key assets of your infrastructure
5. Superior response time by using a well established support system and strict internal procedures
6. Quality Assurance by using strict procedures and by providing to the customer SLA (service level agreement) for the services provided

Consultancy, Audit & Training
We aid you to develop and optimize your IT&C infrastructure in order to sustain business growth

Professional Networking Services
We provide you full support for the entire network lifecycle allowing you to focus on your core business

IT&C System Integration
We provide turn-key solutions; we assemble the puzzle using our experience in your advantage

Help Desk Managed Services
Reduce your costs let your worries to be addressed by professionals.

Kernel Romania
Soseaua Straulesti 170, s.1, 013339 Bucharest
Tel: (+40) 21 269 3505 / 10
Fax: (+40) 21 269 3205
E-mail: office@kernel-control.ro

Kernel Makedonija
Str. Helsinki No. 37b, 1000 Skopje
Tel: (+389) 2 3090 245
Fax: (+389) 2 3090 246
E-mail: office@kernel-control.ro